A troubleshooting guide for account login problems, including instructions on how to reset your password.
Are you encountering the following error when attempting to log in to ShipStation? If so, this section will guide you through a few steps to get you logged in to ShipStation successfully.
The username or password you entered was invalid. Please note that repeated failed attempts will result in your account being locked out.
All usernames are unique, but ShipStation allows the same email address with multiple usernames. Always log in with your username to ensure your credentials match the account you are logging into.
In some cases, your email address might also be your username. A single email address could be used for multiple users (for example, firstname.lastname@example.org) and this email address could also be one person's username. To avoid confusion, always log in with your username.
Once you are sure that you are logging in with the correct username, the next step is to reset your password.
Click the Forgot my password link on the ShipStation login page.
Enter your username into the Username field. (Be sure to enter your username, not your email address.) Then, click the Send Password Reset Instructions button.
Check for an email sent to the email address associated with your username. Click the Reset Password: link in the email.
Enter a new password into the New Password and Confirm Password fields. Then, click the Change Password button.
Log in to ShipStation using your username and new password.
Your ShipStation user account may become locked or inaccessible after multiple failed login attempts. Another possibility is that your account is set not to allow you to log in.
Have your ShipStation administrator check your user account to see if it is locked or set not to allow logins.
To check a ShipStation user account:
Settings > Account > User Management.
Click the Edit link to the right of the locked user account.
If the account is locked, click the Unlock Account button.
Verify that the Allow this user to log in option is checked.
Attempt to log in again using your username and password.
If you are still unable to log in, an account admin must contact ShipStation Support to request a password reset.
Password reset requests require the following:
The user contacting ShipStation MUST be an active Admin-level user on the account.
The username of the user unable to log into ShipStation.
The billing address and last four digits of the credit card used for the ShipStation subscription.
If you are the only user on the account and are unable to log in to submit a support case, provide the information needed in an email to email@example.com.
Are you encountering the following error after multiple attempts to log in to ShipStation, but cannot locate the email indicated in the error message?
Your account has been blocked after multiple consecutive login attempts. We've sent you an email with instructions on how to unblock it.
Are you encountering the following error when attempting to log in to ShipStation? If so, this section will guide you through a few steps to attempt to get you logged in to ShipStation successfully.
An unexpected error occurred during login.
Try to log in to ShipStation using an incognito or private browser window. Using an incognito window bypasses any information stored in your web browser that may interfere with logging in to ShipStation.