Troubleshoot Store Import Errors

Steps to try if you receive an error when attempting to import orders into ShipStation from a connected store.

Store import errors often have solutions specific to the store in which the orders are importing from. Check the integration article for the store or marketplace you are connecting to ShipStation.

The Integrations Help Guide includes an article for each of our store or marketplace connections. Common integrations with specific import requirements include Shopify, BigCommerce and Amazon. Each article has detailed steps on how to connect to ShipStation. When available, we also include connection-specific troubleshooting tips and links to partner resources that can help with certain issues you may encounter when connecting the account.

If you are still experiencing issues, follow the troubleshooting steps below when a store or marketplace receives an error message while attempting to import orders into ShipStation.

1. Find Solutions to Common Errors

  • Are you getting a 400 or 500 error message when attempting to import orders? Review the Common Store Errors page. It contains a list of common errors you may see when trying to import orders into ShipStation along with their possible solutions.

    View the error for your store or marketplace by hovering over the Update all Stores button and clicking on Error updating - see more.

    Error updating warning highlighted in Update Stores menu on Order grid

2. Ensure the Site is Not in Test or Maintenance Mode

Log in to your store or marketplace admin panel and ensure that the proper access and permissions are configured.

The store or marketplace you are connecting may also have restrictions on what kinds of users can create a connection to ShipStation, or may restrict you from accessing information required for the integration. We recommend using your Admin account to ensure you have access to proper permissions and information.

3. Review the Store Activity Log

Review the store activity log to help you determine when the error messages began. The log can also help to identify website modifications or orders that may have caused the error.

Store Setup page. Red box highlights Activity tab.

4. Reconfigure the Store Connection