Below is a list of a few common errors related to printing with ShipStation Connect, the typical cause of the error, and what to do to correct them:
Cause:
The ShipStation Connect application is not open, or ShipStation Connect is unable to communicate with your ShipStation account.
What to do:
Check that ShipStation Connect is open on your computer and that you are logged in with the same email and password you are using to log in to the ShipStation website.
Cause:
ShipStation Connect received the label from ShipStation successfully but was unable to transmit it to the printer driver.
What to do:
Check for stuck jobs in the print queue, or security apps that may need to have ShipStation Connect added to its list of "safe" programs.
Cause:
This can occur when you attempt to launch ShipStation Connect after a printer was physically disconnected from the USB port while ShipStation Connect was running.
What to do:
Check out the Unable to Print troubleshooting guide for more detailed steps.
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Disconnect the printer.
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On Windows, end the nw.exe task in the Task Manager, plug in the device, and relaunch ShipStation Connect.
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On a Mac, end the ShipStation Connect item in Activity Monitor, plug in the device, and relaunch ShipStation Connect.
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If the issue persists, uninstall and reinstall ShipStation Connect.
Cause:
The ShipStation Connect process cannot be accessed by your operating system.
What to do:
Temporarily disable any security apps and try to open ShipStation Connect. For Windows users, also be sure all updates have been installed on your OS. ShipStation Connect relies on certain Windows components to be up to date in order to launch successfully.
Cause:
This could mean you have a default printer configured, but set to an inactive instance of the device.
What to do:
Go to Settings > Printing > Printing Setup and reset your default printer by clicking on the option in the Print To column. Select the device you want to use as the default printer. Then test print with this new connection.