ShipStation One Balance

ShipStation One Balance gives you access to discounted rates for ShipStation's included carriers. Additionally, you can purchase labels from any of these carriers using a single balance of funds. Instead of purchasing labels from and managing payments for multiple postal accounts, use just one balance for all labels.

Just as one wallet holds multiple credit cards, ShipStation contains multiple included carriers, with funds managed in a single postage account. You'll also receive our select preferred rates for services from the included carriers. There’s no need to create individual accounts for each carrier you might wish to use. With ShipStation, just set up your preferred billing method and start purchasing labels.

For more details about each included carrier, review the articles linked here:

Set Up Billing for ShipStation One Balance

ShipStation One Balance is automatically part of your ShipStation account, but you'll need to provide billing information before you can create any labels or add insurance to your shipments. Funds for ShipStation One Balance are managed directly in ShipStation.

You'll be prompted to add your billing information the first time you attempt to create a label, or you can follow the steps below to add the billing information in advance:

  1. Click the Set up carriers button.

    Settings_Carrier_OB_France.png
  2. Follow the on-screen instructions to enter your billing details, agree to the terms and conditions, and finish the setup.

This billing method will apply funds to the one balance used to purchase labels through ShipStation One Balance. Charges to add funds to the balance will appear on your credit card reports with the description “STAMPS."

Enable Auto-Funding For a Seamless Experience

We recommend using auto-funding to ensure the balance never falls below a set threshold amount.

Update Payment Method

To change the payment method and billing address for your ShipStation One Balance accounts:

  1. Click the settings option for the account.

    Settings_Carrier_OB_France.png
  2. Select Update payment method.

  3. Enter your billing details and click Save changes.

Payment Method is for Postage Only

Your ShipStation One Balance billing information is only used for postage purchases. You can update your billing information for your ShipStation subscription and Shipsurance fees in your Subscription Settings.

Available Features for ShipStation One Balance™

ShipStation One Balance™ supports the following standard features:

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

Available Services with ShipStation One Balance™

The following shipping services are available when using ShipStation One Balance™:

Domestic Services

Colissimo from ShipStation

  • Colissimo France

    • Domicile (Home delivery) without signature & Return

    • Domicile (Home delivery) with signature

    • Point Retrait (Pick-up)

  • Colissimo Outre-Mer (French oversees territories)

    • Domicile (Home delivery) without signature & Return

    • Domicile (Home delivery) with signature

International Services

Colissimo from ShipStation

  • International

    • Expert & Return

  • Europe

    • Domicile (Home delivery) without signature

    • Domicile (Home delivery) with signature

    • Point Retrait (Pick-up)

View Transaction History

Transaction History is where you can view an itemized list of transactions that affect your One Balance account.

The Transaction History grid lists transactions chronologically by date starting with the most recent. It includes the following transaction types:

  • Label purchases

  • Insurance purchases

  • Service charges

  • Debits and credits to the wallet balance

  • Refunds

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.