Details MacOS setup for thermal label printers like Zebra, Dymo, Citizen, Rollo, and basic steps for standard desktop inkjet or laser printers.
Before you start to print documents in ShipStation, you must ensure the printers are configured correctly for the documents you wish to print (labels, packing slips, etc).
Printer Setup for Windows instead?
If you need to set up printers for Windows, please see our Set Up Printers in Windows article.
The setup process for printers on your Mac includes four general steps:
Connect the printer via USB to the Mac you want to use as your printer workstation.
Download the appropriate printer driver (not required for all printer models).
Add the printer to your Printers & Scanners System Preferences.
Configure the printer preferences in CUPS.
The exact steps to configure your printer will vary depending on the printer's make and model. This article provides setup instructions for the most common thermal label printer brands - Zebra, DYMO, Citizen, and Rollo - as well as the basic steps for a standard desktop printer like an inkjet or laser printer.
You do not need to add your printers in ShipStation. Once your printer is added to your macOS device, the printer will be visible in ShipStation.
If CUPS is not yet enabled on your Mac, you'll receive a web interface error when you attempt to access it. Follow these steps to enable CUPS, then return to the Set Default Options instructions to complete your printer setup.
To enable CUPS on your Mac:
Open the Terminal applications on your Mac.
Terminal is located in
Applications > Utilities, or you can use your Mac's Spotlight Search.
Copy and paste the following command into the Terminal window after the $ prompt:
Press Return on your keyboard.
As long as the next line that appears in your Terminal is another blank prompt, you are good to go! Quit Terminal and return to your browser.
Reload the browser with the http://localhost:631/printers address in the URL.
In most cases, your MacOS will automatically select the correct driver for the printer you have connected to your workstation. When this is not the case, you'll need to select the driver manually. You can do this both in the MacOS System Preferences and in CUPS.
MacOS displays the printer driver selection in the Printers & Scanners System Preferences.
Open the Printers & Scanners System Preferences.
Click the + (add) button.
Select your printer from the list.
Be sure to check the Kind column to ensure you are selecting the printer connected via USB.
Click the Use drop-down menu and choose Select Software.
Select your model printer from the list and click OK.
If your model printer is not in the list, you must first install the driver.
Click Add to complete.
Here is a short demo of the process:
Go to the CUPS Printers dashboard.
Click your printer in the Printers list.
Choose Modify Printer from the Administration drop-down menu.
Click Continue in the following two screens.
Select the driver that matches your model printer from the Model list.
The currently selected driver will be at the top of the list.
Click Modify Printer.
Here is a short demo of the process for a Zebra printer:
Review the following notes to ensure optimum printer configuration:
The options available in CUPS will depend on the printer model and driver installed. In addition to paper size, some printers have settings for graphics, darkness, offset, and speed. To address print quality issues, adjust these settings in CUPS using a trial and error method to find which settings produce the best results for your specific setup.
Customer notification emails are turned off by default in ShipStation since you may already be using your selling channel’s notification feature. When you enable customer notifications in ShipStation, we will include a flag in the marketplace notification that a shipment confirmation email has been sent to your customer. This will allow the selling channel to skip sending an additional email.
Customer notification emails are set up for each individual store connected to your ShipStation account, meaning they can be enabled for some stores and disabled for others. The Emails settings for your store determine the default behavior for all orders that import into ShipStation from that store.
To enable customer notifications for your store:
Repeat the above steps for any store you wish to use ShipStation's customer notification emails.
Notifications Not Sent for Orders Marked as Shipped during Trial
While in your Trial period, ShipStation will not send Shipment Confirmation emails for orders that you manually mark as Shipped. To use the email notification feature for these shipments, you must sign up for a ShipStation plan.