1. ShipStation Help Centre
  2. ShipStation Help Guide
  3. Manage Orders

Disconnect a Store

Explains how to set a connected store to "inactive" so it no longer imports orders to ShipStation.

You cannot remove or delete a store from ShipStation once it's connected. However, you can make it inactive so it will no longer be visible and no orders will import from that store.

A few things to keep in mind about inactive store connections in ShipStation:

  • Inactive stores are hidden from the Orders tab sidebar and from your list of Selling Channels.

  • Inactive stores will not import orders and their orders will not display in ShipStation.

  • Reports will not contain order information for inactive stores. You can always reactivate a store if you need to run reports for orders that imported from that store.

To make a store inactive:

  1. Go to Account Settings.

    Closeup of Toolbar. The red box highlights the icon for Settings.

  2. Select Selling Channels from the left-hand sidebar, then choose Store Setup.

    Left-hand sidebar. Under Selling Channels, red box highlights Store Setup

  3. Click the ellipsis Gray ellipsis next to the store you want to update, then click Set Store to Inactive.

    SET_STORE_Actions-Inactive_MRK.png

Alternatively, you can deactivate the store by editing the store details:

  1. Click the ellipsis Gray ellipsis next to the store you want to update, then click Edit Store Details.

    Store Setup page with arrow pointing to the ellipsis icon and dropdown menu showing Edit Store Details option highlighted

  2. Uncheck the Is Active? box in the Store Settings tab.

    This will make the store inactive and hide the store and all its orders from view.

    Store Setup page. Red box highlights Store Settings tab. Arrow points to checkbox: Is Active?

  3. Click Save Changes.

To view your inactive stores, check the Show Inactive Stores box on the Store Setup page:

Store Setup page with a store's inactive status outlined to show no status icon and arrow pointing to Show Inactive Stores option

Active stores will display a Green checkmark icon, indicates Active status green checkmark under the Active column. Inactive stores will have a blank space.

To view orders, access information, or run reports for inactive stores, you must make the store active again. Follow Steps 1 through 4 above, and check the Is Active? box in the Store Settings tab to re-activate a store.

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