Disconnect a Store

Explains how to set a connected store to "inactive" so it no longer imports orders to ShipStation.

You cannot remove or delete a store from ShipStation once it's connected. However, you can make it inactive so it will no longer be visible and no orders will import from that store.

A few things to keep in mind about inactive store connections in ShipStation:

  • Inactive stores are hidden from the Orders tab sidebar and from your list of Selling Channels.

  • Inactive stores will not import orders and their orders will not display in ShipStation.

  • Reports will not contain order information for inactive stores. You can always reactivate a store if you need to run reports for orders that imported from that store.

To view your inactive stores, check the Show Inactive Stores box on the Store Setup page:

Store Setup page with a store's inactive status outlined to show no status icon and arrow pointing to Show Inactive Stores option

Active stores will display a Green checkmark icon, indicates Active status green checkmark under the Active column. Inactive stores will have a blank space.

To view orders, access information, or run reports for inactive stores, you must make the store active again. Follow Steps 1 through 4 above, and check the Is Active? box in the Store Settings tab to re-activate a store.