Rakuten

Rakuten is a French marketplace for new and used products. On Rakuten, buyers can find great deals on mobile devices, apparel, toys, books and media, and more.

Rakuten Requirements

Connection Requirements:

Order Import Requirements:

  • Must include a Ship To address.

Connect a Rakuten Store to ShipStation

To connect your Rakuten store to ShipStation:

  1. Log in to your Rakuten account.

  2. Go to My Account and select Tokens under the Account Settings menu.

    Rakuten_Accueil_MonCompte-Tokens_FR_MRK.png
  3. Click the Generate a token button under My developer information.

    Rakuten_MesInformationsDeveloppeurBTN_FR_MRK.png
  4. Copy the Connection token.

    You will enter this token in ShipStation when connecting your Rakuten store.

  5. Select the Rakuten tile.

    RakutenFR_Tile.png
  6. Enter your Rakuten Username and Token.

  7. Click Connect.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features for the Rakuten Integration

ShipStation's integration with Rakuten supports the following standard features:

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer's email address with the order and can send customer shipment confirmation and delivery emails, which are configured in your Store Settings.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Additional Details About the Rakuten Integration

  • All Rakuten orders will import into ShipStation in the Awaiting Shipment status.

  • Rakuten orders with the Express delivery type will import into ShipStation with "Express" in Custom Field 1.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer's email address with the order and can send customer shipment confirmation and delivery emails, which are configured in your Store Settings.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information