Jane

How to add a Jane store to ShipStation, what features are available, and other need-to-know details.

Jane.com (formerly VeryJane.com) is a multi-channel ecommerce boutique for women. ShipStation sends tracking information upon label creation, updates shipping statuses back to your Jane account, and imports your customer's product information right back to you.

Complete a Seller Application for an account on Jane's website if you haven't already set one up!

Jane Requirements

Connection Requirements:

  • An active seller account with Jane.

  • Username and Password

Order Import Requirements:

  • Include a Ship To address.

Seller Requirement Parameters:

  • US bank account

  • Employer Identification Number (EIN) or Social Security Number (SSN)

  • US Address for returns

  • Shipping dispatch within 48 hours of order placement

  • Shipping included price (offering free shipping to the consumer)

Employer Identification Number

Connect a Jane store to ShipStation

To connect your Jane store to ShipStation:

  1. Select the Jane tile.

    Jane logo.
  2. Enter your Jane Username or Email and Password.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features for Jane Integration

ShipStation's integration with Jane supports the following standard features:

Custom StatusesCustomer EmailsCustomer Phone NumbersRequested ServicePayment MethodDiscountsIdentifies Gift OrdersInternal NotesNotes from BuyerOrder WeightItem WeightItem ImagesItem OptionsItem Warehouse LocationStatus UpdateTracking NumberCarrierServiceCarrier FeeNote to BuyerItem Information

Additional Details about the Jane Integration

  • ShipStation cannot send email notifications for Jane orders. All customer notifications will be handled by Jane.

  • ShipStation uses the Sub Order Number from Jane, which is specific to the portion of the customer's total order that you need to ship. This may not match the Order Number that your customer receives when they checkout from Jane.

Jane Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

IntegrationError: Jane encountered an error and responded with StatusCode BadRequest. Content: {"message":"Missing tracking number."}

Jane requires all shipments to have a tracking number. Shipping orders via services like first class mail letters that don’t include a tracking number will cause this error.

Ship Jane orders with a carrier’s service that uses tracking numbers for the shipment.

Employer Identification NumberCustom StatusesCustomer EmailsCustomer Phone NumbersRequested ServicePayment MethodDiscountsIdentifies Gift OrdersInternal NotesNotes from BuyerOrder WeightItem WeightItem ImagesItem OptionsItem Warehouse LocationStatus UpdateTracking NumberCarrierServiceCarrier FeeNote to BuyerItem Information