X-Cart

How to add a X-Cart store to ShipStation, what features are available, other need-to-know details, and troubleshooting tips.

X-Cart is a flexible, open-source platform that offers both hosted and self-hosted options, making it an ideal shopping cart for businesses of all sizes. Connect with X-cart with ShipStation and automatically import and sync order information, see all product details with pick lists and pack slips, and receive automatic shipping updates for those orders.

X-Cart Requirements

Connection Requirements:

  • An active X-Cart store using X-Cart version 4.4 or greater.

  • Your X-Cart admin username, password, and URL to X-Cart store.

  • The ShipStation X-Cart module must be installed and activated in the X-Cart store.

Scope of Support

Installing the module to your X-Cart webserver is beyond ShipStation's scope of support. We recommend you contact your store developer or X-Cart Support if you need assistance with the module installation process, as the process can differ based on the unique Apache server configuration.

Order Import Requirements:

  • Include a Ship To address.

Connect an X-Cart store to ShipStation

To connect your X-Cart store to ShipStation:

  1. Select the X-Cart tile.

    Xcart logo.
  2. Select Your X-Cart Version.

  3. Download and install the ShipStation module for your X-Cart version.

  4. Enter your X-Cart administrator Username, Password, and the URL to X-Cart Store in the corresponding fields.

  5. X-Cart 5.x only: Map any custom statuses if needed. Both payment and shipping status should be included, with a | (pipe character) separating them. (Ex: Paid|New)

  6. Click Connect.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features for X-Cart Integration

ShipStation's integration with X-Cart supports the following standard features:

Additional X-Cart Features

ShipStation's integration to X-Cart allows for the following additional features:

Feature

Description

Configurable Time Zone

By default, ShipStation assumes that the X-Cart store's server uses UTC as the timezone. If your X-Cart account uses a different server timezone, you can define it in the store's settings.

Custom StatusesCustomer EmailsCustomer Phone NumbersRequested ServicePayment MethodDiscountsIdentifies Gift OrdersInternal NotesNotes from BuyerOrder WeightItem WeightItem ImagesItem OptionsItem Warehouse LocationStatus UpdateTracking NumberCarrierServiceCarrier FeeNote to BuyerItem Information

Additional Details about the X-Cart Integration

  • Custom Statuses are supported for X-Cart 5.x stores, but they must be set when connecting the store to ShipStation. If you need to adjust statuses after you connect your store, you must also reconfigure the store connection.

X-Cart Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

The Order Date in ShipStation is different than the Order Date in X-Cart

This usually occurs because the X-Cart server is using a different timezone than the timezone set in the store's settings in ShipStation, which causes the Order Date to be thrown off when converting the timestamp based on time zone.

Update the store's settings so the store is using the same timezone as the server your X-Cart store is hosted on.

Certain orders placed late in the day do not import into ShipStation

Similar to the issue above, this typically occurs because the X-Cart server is using a different timezone than the timezone set in the store's settings in ShipStation, which causes our import process to inadvertently skip ahead.

Update the store's settings so the store is using the same timezone as the server your X-Cart store is hosted on.

Custom StatusesCustomer EmailsCustomer Phone NumbersRequested ServicePayment MethodDiscountsIdentifies Gift OrdersInternal NotesNotes from BuyerOrder WeightItem WeightItem ImagesItem OptionsItem Warehouse LocationStatus UpdateTracking NumberCarrierServiceCarrier FeeNote to BuyerItem Information