Order Time

How to add an Order Time account to ShipStation, what features are available, and other need-to-know details.

Order Time is a cloud-based application to manage your order and product information across multiple selling channels, and transmit that information to Quickbooks. The ShipStation integration will import Ship Docs from Order Time into ShipStation for you to create shipping labels. Once shipped, ShipStation will update Order Time with the shipment details to update the original order source.

Need an Order Time account? Register for a free trial with Order Time.

Order Time Integration Requirements

Connection Requirements:

  • An active account with Order Time.

  • Order Time API Key.

    The Master Admin user must enable the integration by going to Settings > Shipping Integration.  When they enable the integration, Order Time will generate the API Key used in the connection pop-up.

Order Import Requirements:

  • Must have a Ship Doc created.

  • Must include a Ship To address that uses two-character state and country codes.

Connect an Order Time account to ShipStation

To connect your Order Time account to ShipStation:

  1. Log in to Order Time using the Master Admin user here.

  2. Click the gear icon in the top left corner of the screen to go to the Admin page.

  3. Click Shipping Integration under General.

    OrderTime Admin General tab with Shipping Integration highlighted.
  4. Click Activate for the ShipStation integration.

    Ordertime Shipping Integration ShipStation with arrow pointing to Activate button.
  5. Copy the API Key generated by Order Time.

  6. Select the Order Time tile.

    OrderTime logo
  7. Enter the master admin Username and API Key generated by Order Time.

After you've completed the connection steps, the store's Settings page will open. You can adjust your store-specific settings like branding and customer notifications, if you wish. Or click Save to close.

Available Features for the Order Time Integration

The ShipStation integration with Order Time supports the following standard features:

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Additional Details about the Order Time Integration

  • You must use two-digit ISO codes for State and Country codes on your Ship Docs in order for information to successfully import into ShipStation.

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information