How to connect a Cin7 Omni account to ShipStation, what features are available, other need-to-know details, and troubleshooting tips.
Cin7 Omni automatically calculates shipping fees, adds them to sales orders, and pushes those orders to ShipStation for labeling and dispatch. Once dispatched, ShipStation updates the order shipment status and details in Cin7 Omni.
Connect to Cin7 Omni in two ways: as an order source with ShipStation, or use the Cin7 Omni API connection to pull rates from ShipStation into Cin7 Omni. You can use both or either of these options, as needed. See the Connect a Cin7 Omni Account section below for details on both options.
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Connection Requirements:
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An active account with Cin7 Omni.
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Store Method: Custom Store username and password
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Rate Calculator Method: ShipStation API Key and Secret
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You must install the ShipStation app to your Cin7 Omni account.
Order Import Requirements:
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Include a Ship To address with a Delivery Country.
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The Sales Order must be Approved (i.e. not a draft).
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Set the stage to Fully Picked.
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Order date, or ETD, is within the last 60 days.
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Items included on the order must have a value in the Qty Dispatch field.
Cin7 Omni offers two methods of integration with ShipStation
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Connect Cin7 Omni to ShipStation as a store: Orders will import from your selling channels into Cin7 Omni, and ShipStation will retrieve order data from Cin7 Omni. When orders are shipped in ShipStation, ShipStation will notify Cin7 Omni of the shipment, and Cin7 Omni will notify the original selling channels.
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Connect ShipStation to Cin7 Omni as a rate calculator: When logged into Cin7 Omni, you'll be able to use the ShipStation integration as a rate calculator so you can quickly see shipping rates. Cin7 Omni can also use estimated rates from ShipStation to determine the Freight charge for your orders.
You can use either integration method or both at the same time. Both integration methods require you to install the ShipStation app available in the Cin7 Omni App Store.
To connect Cin7 Omni to ShipStation as a store so that orders can be sent from Cin7 Omni into ShipStation, follow the steps below after installing the ShipStation app to your Cin7 Omni account:
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Log in to your Cin7 Omni account.
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In the left-hand sidebar, select Integrations, then ShipStation.
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Click the grey gear icon to access the integration setup page.
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Scroll down to the Cin7 Store Integration section and copy the Username and Password.
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Select the Cin7 Omni tile.
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Enter the Username and Password found on the ShipStation setup page in Cin7 Omni, and map any custom statuses if needed.
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Click Connect.
After you've completed the connection steps, the store's Settings page will open. You can adjust your store-specific settings like branding and customer notifications, if you wish. Or click Save to close.
To connect ShipStation to Cin7 Omni as a rate calculator, follow the steps below after installing the ShipStation app to your Cin7 Omni account:
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Log in to your ShipStation account.
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Go to Settings, then Account, then API Settings and generate a set of API keys.
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In a new tab or browser window, log in to your Cin7 Omni account.
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In the left-hand sidebar, select Integrations, then ShipStation.
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Click the grey gear icon to access the integration setup page.
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Enter the ShipStation API Key and API Secret in the Rate Calculator (Sales Order Screen) section.
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Optional. If you want to apply a markup to the estimated shipping rates, enter your desired markup percentage in the Markup freight cost setting under Options.
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Scroll to the bottom of the page and click Save.
Once you've completed the above steps, contact Cin7 Support to finalize the integration. Review Cin7's help article, Adding ShipStation Shipping Fees to a Sales Order, for more information.
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Custom Statuses are supported for Cin7 Omni stores, but you must set them when connecting the store to ShipStation. If you need to adjust the statuses after connecting a store, you must reconfigure the store connection.
Here are some common issues experienced by users, potential causes, and available troubleshooting tips.
|
Issue |
How to troubleshoot or resolve |
|---|---|
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Cin 7 Omni Support |
Requests for Cin7 Omni support should all go through their Cin7 Connect option: https://connect.cin7.com/s/ |
|
Orders are not importing. |
For orders to import into ShipStation, the order must meet the following criteria:
If there are any errors when attempting to import into ShipStation, Cin7 Omni will send you an email. Log into Cin7 Omni to resolve the errors based on the above list and attempt the import again. |