Cin7

How to connect a Cin7 account to ShipStation, what features are available, other need-to-know details, and troubleshooting tips.

Cin7 automatically calculates shipping fees, adds them to sales orders, and push those orders to ShipStation for labelling and dispatch. Once dispatched, ShipStation updates the order shipment status and details in Cin7.

Connect to Cin7 in two ways: as an order source with ShipStation, or use the Cin7 API connection to pull rates from ShipStation into Cin7. You can use both or either of these options, as needed. See the Connect Cin7 Account section below for details on both options.

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Cin7 Requirements

Connection Requirements:

  • An active account with Cin7.

  • Store Method: Custom Store username and password

  • Rate Calculator Method: ShipStation API Key and Secret

  • You must install the ShipStation app to your Cin7 account.

Order Import Requirements:

  • Include a Ship To address with a Delivery Country.

  • The Sales Order must be Approved (i.e. not a draft).

  • Set the stage to Fully Picked.

  • Order date, or ETD, is within the last 60 days.

  • Items included on the order must have a value in the Qty Dispatch field.

Connect a Cin7 account to ShipStation

Cin7 offers two methods of integration with ShipStation:

  • Connect Cin7 to ShipStation as a store: Orders will import from your selling channels into Cin7, and ShipStation will retrieve order data from Cin7. When orders are shipped in ShipStation, ShipStation will notify Cin7 of the shipment, and Cin7 will notify the original selling channels.

  • Connect ShipStation to Cin7 as a rate calculator: When logged into Cin7, you'll be able to use the ShipStation integration as a rate calculator so you can quickly see shipping rates. Cin7 can also use estimated rates from ShipStation to determine the Freight charge for your orders.

You can use either integration method or both at the same time. Both integration methods require you to install the ShipStation app available in the Cin7 App Store.

Connect Cin7 to ShipStation as a Store

To connect Cin7 to ShipStation as a store so that orders can be sent from Cin7 into ShipStation, follow the steps below after installing the ShipStation app to your Cin7 account:

  1. Login to your Cin7 account here.

  2. In the left-hand sidebar, select Integrations, then ShipStation.

    Cin7 menu with Integration option expanded and ShipStation option highlighted.
  3. Click the grey gear icon to access the integration setup page.

    Cin7 Integration ShipStation Settings with arrow pointing to the gear icon.
  4. Scroll down to the Cin7 Store Integration section and copy the Username and Password.

  5. Select the Cin7 tile.

    Cin7 Logo
  6. Enter the Username and Password found on the ShipStation setup page in Cin7, and map any custom statuses if needed.

  7. Click Connect.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Connect to Cin7 as Rate Calculator

To connect ShipStation to Cin7 as a rate calculator, follow the steps below after installing the ShipStation app to your Cin7 account:

  1. Log in to your ShipStation account.

  2. Go to Settings, then Account, then API Settings and generate a set of API keys.

  3. In a new tab or browser window, log in to your Cin7 account.

  4. In the left-hand sidebar, select Integrations, then ShipStation.

    Cin7 menu with Integration option expanded and ShipStation option highlighted.
  5. Click the grey gear icon to access the integration setup page.

    Cin7 Integration ShipStation Settings with arrow pointing to the gear icon.
  6. Enter the ShipStation API Key and API Secret in the Rate Calculator (Sales Order Screen) section.

  7. Optional. If you want to apply a markup to the estimated shipping rates, enter your desired markup percentage in the Markup freight cost setting under Options.

  8. Scroll to the bottom of the page and click Save.

Once you've completed the above steps, contact Cin7 Support to finalize the integration. Review Cin7's help article, Adding ShipStation Shipping Fees to a Sales Order, for more information.

Available Features for Cin7 Integration

ShipStation's integration with Cin7 supports the following standard features:

Custom StatusesCustomer EmailsCustomer Phone NumbersRequested ServicePayment MethodDiscountsIdentifies Gift OrdersInternal NotesNotes from BuyerOrder WeightItem WeightItem ImagesItem OptionsItem Warehouse LocationStatus UpdateTracking NumberCarrierServiceCarrier FeeNote to BuyerItem Information

Additional Details about the Cin7 Integration

  • Custom Statuses are supported for Cin7 stores, but you must set them when connecting the store to ShipStation. If you need to adjust the statuses after connecting a store, you must reconfigure the store connection.

Cin7 Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

Orders are not importing.

For orders to import into ShipStation, the order must meet the following criteria:

  • The Sales Order is Approved (that is, not a draft).

  • The Stage has been set to Fully Picked.

  • The created date, or ETD, is within the last 60 days.

  • The Delivery Country field is populated.

  • Items included on the order must have a value in the Qty Dispatch field

If there are any errors when attempting to import into ShipStation, Cin7 will send you an email. Log into Cin7 to resolve the errors based on the above list and attempt the import again.

Custom StatusesCustomer EmailsCustomer Phone NumbersRequested ServicePayment MethodDiscountsIdentifies Gift OrdersInternal NotesNotes from BuyerOrder WeightItem WeightItem ImagesItem OptionsItem Warehouse LocationStatus UpdateTracking NumberCarrierServiceCarrier FeeNote to BuyerItem Information