ShipperHQ

ShipperHQ allows you to customize what delivery options appear to your customers during their store checkout beyond the options typically provided by your shopping cart.

ShipStation's integration with ShipperHQ allows you to import these details with the order so you can make the right service choices for each order right away. Your customer's selection will import as the Requested Service in the Order Details:

ODET_RequestedService_ShipperHQ_MRK.png

Currently, the following details from ShipperHQ will appear in ShipStation :

  • Requested Service

  • Package Details

  • Shipping Methods and cost

  • Date

  • Origin information

ODET_ShipperHQDetailsPU.png

Available in ShipStation's New Layout Only

The ShipperHQ integration is not available in ShipStation Legacy. To move to the new layout, click the New Layout Try Now button in your ShipStation toolbar.

NewLayout-TryNow.png

ShipperHQ Integration Requirement

  • An existing ShipperHQ account

  • A BigCommerce, Magento, Shopify, or WooCommerce store connected to ShipStation.

  • The latest ShipperHQ plug-installed on your store.

  • Your ShipperHQ Access Token

Connect ShipperHQ to ShipStation

To connect ShipperHQ to ShipStation:

  1. Select the ShipperHQ tile.

    ShipperHQ_Tile.png
  2. Click Connect a Store and then select your store from the Store drop-down.

  3. Paste your ShipperHQ access token into the Access Token field.

  4. Click Save Connection.

  5. Repeat steps 3-6 for each of your ShipperHQ stores.

Going forward, the ShipperHQ details will import with any new orders imported from the selected stores. Keep in mind, orders imported prior to connecting ShipperHQ to ShipStation will not have the ShipperHQ details.

Notes about ShipperHQ Integration

  • Information sent from ShipperHQ is view-only in ShipStation.

  • You can delete a store connection in the ShipperHQ integration, but you cannot deactivate the ShipperHQ integration itself.

  • There is no alert that appears if your store fails to connect during the connection process. To ensure a successful connection, import orders from your store and confirm the Requested Service is present and include the tooltip icon.

  • If you use both ShipperHQ and ShipStation's Delivery Options feature, keep in mind only ShipStation's delivery options can be previewed within ShipStation. You must log into ShipperHQ configure and preview ShipperHQ delivery options.