eDesk by xSellco

Provides information on the eDesk by xSellco integration to ShipStation and links for relevant resources.

eDesk by xSellco is an ecommerce support tool that consolidates your customer queries from sales channels, social media, and email into a central, shared resource.

With the eDesk by xSellco integration with ShipStation, you can manage your customer support tickets and find the answers your customers need all in a single platform. View your shipment statuses along with a list of shipment information, including:

  • When the order was shipped

  • The carrier and service type

  • The destination address

  • Shipment status and tracking information

Connect eDesk by xSellco and ShipStation

To use the eDesk by xSellco integration with ShipStation, you'll need to generate a set of API keys and enter them in your eDesk account.

To get your ShipStation API keys:

  1. Click Generate New API Keys if no key and secret are listed yet.

    Account settings: API Keys: Reads, "You haven't generated any API keys". Generate New API Keys button.

    Generated API Keys

    If you've already generated your API keys, the existing API keys will be displayed here and the button will say Regenerate API Keys.

    If you already have API keys, do NOT generate new ones. Instead, copy your existing key and secret.

  2. Copy your key and secret.

    You can then provide them to the account you wish to access the ShipStation API.

Once you have your ShipStation API key and secret:

  1. Log into your eDesk account.

  2. Go to Avatar > Settings > Integrations > ShipStation.

  3. Copy and paste the ShipStation API key and secret into the corresponding fields.

  4. Click Save Changes.

Here is an example of how this should appear in your eDesk account:

eDesk ShipStation example.


Not all carriers and services send detailed tracking information to ShipStation. The level of detail available in eDesk may differ, depending on which carriers and services you use.

For help with your eDesk integration, please visit the xSellco help centre.