SureDone

How to add a SureDone store to ShipStation, what features are available, other need-to-know details, and troubleshooting tips.

SureDone is a multi-channel listing platform that lets sellers connect to multiple sales channels, marketplaces, shopping carts, and even a SureDone hosted website. Use SureDone with ShipStation to synchronize inventory, manage orders, track fulfilment, and deploy complicated integrations through SureDone's open API and plug-in architecture.

Request a trial or sign up for a demo of SureDone.

SureDone Requirements

Connection Requirements:

  • An active account with SureDone.

  • Your ShipStation username, password, and URL generated by SureDone (in Settings > Plugins)

Order Import Requirements:

  • Include a Ship To address.

Connect a SureDone store to ShipStation

To connect your SureDone store to ShipStation:

  1. Log into your SureDone account.

  2. Click Settings, then select Shipping.

  3. Select the ShipStation header.

  4. Scroll to the bottom and copy the Username, Password, and URL generated by SureDone.

  5. Select the SureDone tile.

    SureDone logo. Button that reads, Connect
  6. Enter the Username, Password, and URL generated by SureDone.

    Tip

    The following modifications can be added to the URL in order to change how data is sent to ShipStation. Replace ? with & for any addition after the first.

    EX: https://plugins.suredone.com/ShipStation/?skufield=customsku&cf1=customfield1&amzn=0

    URL Addition

    Effect

    ?skufield=field

    SureDone will send field as the product SKU. If not included, ShipStation will receive GUID.

    ?locationfield=field

    SureDone will send field as the product Warehouse Location.

    ?titlefield=field

    SureDone will send field as the product Name. If not included, ShipStation will receive title.

    ?cf1=field

    SureDone will send field as Custom Field 1.

    ?cf2=field

    SureDone will send field as Custom Field 2.

    ?cf3=field

    SureDone will send field as Custom Field 3.

    ?ebay=0

    Removes orders that originated on eBay from the order import feed.

    ?amzn=0

    Removes orders that originated on Amazon from the order import feed.

After you've completed the connection steps, the store's Settings page will open. You can adjust your store-specific settings like branding and customer notifications, if you wish. Or click Save to close.

Available Features for SureDone Integration

The ShipStation integration with SureDone supports the following standard features:

Additional Features for the SureDone Integration

The ShipStation integration to SureDone allows for the following additional features:

Feature

Description

Configurable Time Zone

By default, ShipStation assumes that the SureDone store's server uses UTC as the timezone. If your SureDone account uses a different server timezone, you can define it in the store's settings.

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Additional Details about the SureDone Integration

  • SureDone will only accept a shipment update if a tracking number is included. All SureDone orders should be shipped using a service that includes tracking. If using the Mark as Shipped action, you must include a value in the tracking number field.

  • Some fields, like Warehouse Location and the Custom Fields, will only be sent to ShipStation if you adjust the URL when connecting the store. See Connect a SureDone store to ShipStation for details on URL modifications.

SureDone Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

The Order Date in ShipStation is different than the Order Date in SureDone

What it means: This usually occurs because the SureDone server is using a different timezone than the timezone set in the store's settings in ShipStation, which causes the Order Date to be thrown off when converting the timestamp based on time zone.

What to do: Update the store's settings so the store is using the same timezone as the server your SureDone store is hosted on.

Certain orders placed late in the day are not importing into ShipStation

What it means: Similar to the issue above, this typically occurs because the SureDone server is using a different timezone than the timezone set in the store's settings in ShipStation, which causes our import process to inadvertently skip ahead.

What to do: Update the store's settings so the store is using the same timezone as the server your SureDone store is hosted on.

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information