How to add a Squarespace store to ShipStation, what features are available, and other need-to-know details.
Squarespace is a platform that publishes websites and that features completely integrated ecommerce stores. Squarespace’s all-in-one service includes templates, content management, WebHost capabilities, domains, social integrations, and 24/7 live support, so your online store is always open for business.
Manage and synchronize orders, update shipment statuses, track shipments, let customers choose shipping services, and gain reporting insights through the ShipStation integration with Squarespace.
Connection Requirements:
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An active account with Squarespace on one of their Commerce plans (Basic or Advanced).
Order Import Requirements:
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Include a Ship To address.
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Contain at least one physical product.
To connect your Squarespace store to ShipStation via the ShipStation Store Setup page:
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Select the Squarespace tile.
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Click Connect.
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If prompted, log in to Squarespace. If you were already logged in to Squarespace, proceed to the next step.
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Click Allow.
After you've completed the connection steps, the store's Settings page will open. You can adjust your store-specific settings like branding and customer notifications, if you wish. Or click Save to close.
Multiple Squarespace Stores
If you manage multiple Squarespace stores, repeat the steps above to connect additional stores to ShipStation. If you use different login credentials for each Squarespace store, be sure to log out between connections.
To connect your ShipStation account to Squarespace via the Squarespace Extensions page:
This Connection Method Will Always Create a New Store Connection!
This connection method will always create a new Squarespace store connection in ShipStation, even if there is an existing Squarespace store connection in your ShipStation account..
To reconfigure an existing store connection - to update authentication credentials for example - click the Connection link in ShipStation Settings > Selling Channels > Store Setup page to initiate the process.
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Log in to your Squarespace account.
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Go to
Settings > Extensions. -
Click Explore Extensions.
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Click the ShipStation extension.
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Click Connect to Site.
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If you don't already have a ShipStation account, you can register for a free trial through this page. If you already have an account, click Login and sign into your ShipStation account.
The ShipStation integration with Squarespace supports these standard features:
Does not apply to Legacy stores
The information on this page refers to ShipStation's upgraded integration with Squarespace. If you connected your store prior to March 2020 you may see different behavior.
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Automatic store updates are always enabled for Squarespace store connections in ShipStation.
This setting cannot be disabled for Squarespace store connections, as regular imports are required to ensure the ShipStation authentication to your Squarespace store remains active.
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ShipStation will import Product Variants as Item Options, and will import Product Forms as Notes from Buyer.
Warning
For Legacy store connections, ShipStation will import Product Variants as Item Options, but will not import Product Forms.
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Only Physical products will import into ShipStation. Digital or Service products will not import into ShipStation.
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ShipStation will only import Squarespace orders that include a zip code or postal code with the order.
Here are some common issues experienced by users, potential causes, and available troubleshooting tips.
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Issue |
How to troubleshoot or resolve |
|---|---|
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Error when reconfiguring store connection: "Cannot save undefined Squarespace auth tokens" or "An error occurred attempting to update orders: Squarespace refresh token not found: please connect your Squarespace store" |
What to do:
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