Scout topShelf

How to add a Scout topShelf account to ShipStation, what features are available, and other need-to-know details.

Scout topShelf is a cloud-based warehouse management system. Access topShelf from any internet-enabled device, automate, track, and manage inventory for multiple warehouses in real-time, ensure order accuracy, ship bundled products, and more. Learn about Scout topShelf pricing here.

topShelf offers two ways to integrate with ShipStation:

Shipping Integration

This is the original topShelf/ShipStation integration, where topShelf is set up as a Store in ShipStation. Orders import from the original selling channel into topShelf, then ShipStation imports those orders from topShelf. When you ship an order, ShipStation updates topShelf with shipment information and topShelf then updates the order.

Here are the main features of the Shipping integration:

  • Orders originate in topShelf and are only sent to ShipStation once the order has been picked in topShelf.

  • Tracking information is sent back to topShelf once the order has shipped within ShipStation.

Topshelf Shipping flow graph.

For more information on how the Shipping integration works, please check out this topShelf video.

Pick Pack Integration

This is a more recent integration that was developed by Scout. In this integration, you do not create a Store for topShelf in ShipStation. Instead, you connect your selling channels to ShipStation so ShipStation will import the orders from the selling channel directly. When you ship an order, ShipStation updates the sales channel directly.

topShelf is connected to ShipStation using our Open API, which allows them to pull order information from ShipStation. This lets them track the stock levels and ship from locations for your orders as you manage them through ShipStation.

Here are the main features of this Pick Pack integration:

  • Orders originate in ShipStation and are then populated into topShelf.

  • topShelf will update the Custom Field #3 field in ShipStation to indicate the Pick/Pack status of the order.

  • Multi Warehouse compatibility. If an order in ShipStation is set to be fulfilled from a specific Warehouse location, that information passes into topShelf.

Topshelf Pick Pack workflow graph.

For more information on how the Pick Pack integration works, please check out this topShelf video.

Scout topShelf Requirements

Connection Requirements:

  • An active Enterprise or Unleashed topShelf subscription plan. 

    • Enterprise can only connect to ShipStation using the Pick Pack Method.

    • Unleashed can connect to ShipStation using either the Pick Pack Method or Shipping Method.

  • Your topShelf Username and Password.

Order Import Requirements:

  • Include a Ship To address.

  • Order address must include State and Zip code.

  • Be picked in topShelf.

Connect a topShelf account to ShipStation

To connect your topShelf account to ShipStation:

Note

The steps below explain how to connect topShelf to ShipStation using their Shipping integration method. If you're using the Pick Pack integration method, watch out this video from topShelf instead.

  1. Select the Scout topShelf tile.

    TopShelf logo
  2. Enter your topShelf UserName and Password.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features for Scout topShelf Integration

ShipStation's integration with topShelf supports the following standard features:

Note

These features are available if you're using the Shipping integration method for topShelf. If you're using the Pick Pack integration method, see this video from topShelf instead.

Custom StatusesCustomer EmailsCustomer Phone NumbersRequested ServicePayment MethodDiscountsIdentifies Gift OrdersInternal NotesNotes from BuyerOrder WeightItem WeightItem ImagesItem OptionsItem Warehouse LocationStatus UpdateTracking NumberCarrierServiceCarrier FeeNote to BuyerItem Information
Custom StatusesCustomer EmailsCustomer Phone NumbersRequested ServicePayment MethodDiscountsIdentifies Gift OrdersInternal NotesNotes from BuyerOrder WeightItem WeightItem ImagesItem OptionsItem Warehouse LocationStatus UpdateTracking NumberCarrierServiceCarrier FeeNote to BuyerItem Information