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Salesforce Commerce Cloud

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ShipStation Content Team

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Explains which features are available with a Salesforce Commerce Cloud account in ShipStation.

Salesforce Commerce Cloud (formerly Demandware) is a customizable e-commerce platform that features mobile-first point-of-sale (POS) and combines with other clouds from Salesforce. With this integration, orders from Salesforce Commerce Cloud are imported into ShipStation. Once the order is shipped, ShipStation completes the order and posts the tracking number within Commerce Cloud.

Want to learn more about Salesforce Commerce Cloud? Sign up for a demo.

Legacy Integration

Salesforce Commerce Cloud is a legacy integration that is only available for ShipStation merchants with existing Salesforce Commerce Cloud connections. New ShipStation accounts will not be able to connect to Salesforce Commerce Cloud.

ShipStation's Salesforce Core integration is not affected. New and current ShipStation merchants can continue to connect to Salesforce Core accounts to ShipStation.

Salesforce Commerce Cloud Requirements

Connection Requirements:

  • An active account with Salesforce Commerce Cloud.

  • Your Salesforce Commerce Cloud username, password, and connection URL.

  • You must download and implement the ShipStation cartridge.

Scope of Support

Installing the cartridge to your Salesforce environment is beyond the ShipStation scope of support. We recommend you contact your store developer or Salesforce Support if you need assistance with the cartridge installation process, as the process can differ based on the unique account configuration.

Order Import Requirements:

  • Include a Ship To address.

  • The order should be in the required date range, and the order should be not completed, shipped or canceled.

Connect a Salesforce Commerce Cloud account to ShipStation

To connect your Salesforce Commerce Cloud account to ShipStation:

  1. Download the ShipStation cartridge for Salesforce Commerce Cloud found here.

  2. Install the cartridge to your Salesforce Commerce Cloud store.

    Note

    For detailed instructions on how to install and implement the cartridge, see the ShipStation Integration Guide found in the documentation folder in the downloaded ZIP file.

  3. Log in to Salesforce Business Manager, and go to Merchant Tools > Site Preferences > Custom Preferences > ShipStation.

  4. Open a new tab or browser window and log in to your ShipStation account.

  5. Go to Account Settings.

    Closeup of ShipStation toolbar with outline marking the Settings icon.

  6. Select Selling Channels from the sidebar, then choose Store Setup.

    Settings page selections, with outline marking the Selling Channels Store Setup option.

  7. Click Connect a Store or Marketplace.

    French language. Store Setup Settings, arrow points to Connect a Store button.

  8. Select the Salesforce Commerce Cloud tile.

    Salesforce commerce logo

  9. Enter your Username, Password, and URL from Salesforce Commerce Cloud, and map or adjust any custom statuses if needed.

    Tip

    If you don't know the Site ID that is required for you to build the URL, go to Business Manager > Administration > Sites > Manage Sites > Your Site. The site's ID will be listed as the first field in the General tab.

  10. Click Connect.

After you've completed the connection steps, the store's Settings page will open. You can adjust your store-specific settings like branding and customer notifications, if you wish. Or click Save to close.

Available Features for Salesforce Commerce Cloud Integration

The ShipStation integration with Salesforce Commerce Cloud supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common Integration Features

Feature

Supported?

Custom Statuses

Green checkmark. Supported feature. Yes.

Customer Emails

Green checkmark. Supported feature. Yes.

Customer Phone Numbers

Green checkmark. Supported feature. Yes.

Requested Service

Green checkmark. Supported feature. Yes.

Payment Method

Green checkmark. Supported feature. Yes.

Discounts

Red X mark. Unsupported feature. No.

Identifies Gift Orders

Green checkmark. Supported feature. Yes.

Internal Notes

Red X mark. Unsupported feature. No.

Notes from Buyer

Green checkmark. Supported feature. Yes.

Order Weight

Red X mark. Unsupported feature. No.

Item Weight

Red X mark. Unsupported feature. No.

Item Images

Green checkmark. Supported feature. Yes.

Item Options

Green checkmark. Supported feature. Yes.

Item Warehouse Location

Red X mark. Unsupported feature. No.

Order Status Mapping

ShipStation Status

Salesforce Commerce Cloud Status

Awaiting Payment

Created

Awaiting Shipment

New, Open

Shipped

Shipped

Cancelled

Not Mapped

On Hold

Not Mapped

Sent with Shipment Update

Field

Sent to Marketplace?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Green checkmark. Supported feature. Yes.

Service

Green checkmark. Supported feature. Yes.

Carrier Fee

Green checkmark. Supported feature. Yes.

Note to Buyer

Red X mark. Unsupported feature. No.

Item Information

Red X mark. Unsupported feature. No.

Additional Features for Salesforce Commerce Cloud

The ShipStation integration with Salesforce Commerce Cloud allows for the following additional features:

Feature

Description

Configurable Time Zone

By default, ShipStation assumes that the Salesforce Commerce Cloud store's server uses UTC as the timezone. If your Salesforce Commerce Cloud account uses a different server timezone, you can define it in the store's settings.

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Additional Details about the Salesforce Commerce Cloud Integration

  • Custom Statuses are supported for Salesforce Commerce Cloud stores, but you must set them when connecting the store to ShipStation. If you need to change the statuses after connecting a store, you must reconfigure the store connection.

Salesforce Commerce Cloud Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

The Order Date in ShipStation is different than the Order Date in Salesforce Commerce Cloud

What it means: This usually occurs because the Salesforce Commerce Cloud server is using a different timezone than the timezone set in the store's settings in ShipStation. This time discrepancy causes the Order Date to differ when converting the timestamp based on time zone.

What to do: Update the store's settings to have the store use the same timezone as the server where your Salesforce Commerce Cloud store is hosted.

Certain orders placed late in the day are not importing into ShipStation

What it means: Similar to the issue above, this typically occurs because the Salesforce Commerce Cloud server is using a different timezone than the timezone set in the store's settings in ShipStation. This time discrepancy causes our import process to inadvertently skip ahead.

What to do: Update the store's settings to have the store use the same timezone as the server where your Salesforce Commerce Cloud store is hosted.

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

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