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Ecwid

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ShipStation Content Team

Updated

How to add an Ecwid store to ShipStation, what features are available, other need-to-know details, and troubleshooting tips.

Ecwid is a fully hosted, cloud-commerce platform used by over 900,000 merchants in 175 countries. Embed Ecwid into any website to sell products and services from multiple online stores. Ecwid integrates directly with ShipStation to automatically import your orders so you can start shipping quickly. ShipStation will automatically notify your Ecwid account with each order's shipment details as soon as you create each label.

Ecwid Requirements

Connection Requirements:

  • An active account with Ecwid on the Venture Plan or higher.

  • Ecwid username and password.

Order Import Requirements:

  • Include a Ship To address.

  • Include at least one physical product which requires shipping.

Connect an Ecwid Store to ShipStation

To connect your Ecwid store to ShipStation:

Connecting multiple Ecwid Stores?

If you're connecting multiple Ecwid stores to ShipStation, we recommend you log out of any active Ecwid sessions before connecting the accounts.

  1. Go to Account Settings.

    Closeup of ShipStation toolbar with outline marking the Settings icon.

  2. Select Selling Channels from the sidebar, then choose Store Setup.

    Settings page selections, with outline marking the Selling Channels Store Setup option.

  3. Click Connect a Store or Marketplace.

    French language. Store Setup Settings, arrow points to Connect a Store button.

  4. Select the Ecwid tile.

    Image: Ecwid logo. Button that reads, Connect

  5. Click Connect.

  6. Log in to your Ecwid account to authorize the connection. If you were already logged in to Ecwid, this step will be skipped.

After you've completed the connection steps, the store's Settings page will open. You can adjust your store-specific settings like branding and customer notifications, if you wish. Or click Save to close.

Available Features for Ecwid Integration

The ShipStation integration with Ecwid supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common Integration Features

Feature

Supported?

Custom Statuses

Red X mark. Unsupported feature. No.

Customer Emails

Green checkmark. Supported feature. Yes.

Customer Phone Numbers

Green checkmark. Supported feature. Yes.

Requested Service*

Green checkmark. Supported feature. Yes.

Payment Method

Red X mark. Unsupported feature. No.

Discounts

Green checkmark. Supported feature. Yes.

Identifies Gift Orders

Red X mark. Unsupported feature. No.

Internal Notes

Red X mark. Unsupported feature. No.

Notes from Buyer

Green checkmark. Supported feature. Yes.

Order Weight

Green checkmark. Supported feature. Yes.

Item Weight

Green checkmark. Supported feature. Yes.

Item Images

Green checkmark. Supported feature. Yes.

Item Options

Green checkmark. Supported feature. Yes.

Item Warehouse Location

Red X mark. Unsupported feature. No.

Order Status Mapping

ShipStation Status

Ecwid Payment Status*

Ecwid Fulfilment Status*

Awaiting Payment

Awaiting Payment

Incomplete

N/A

Awaiting Shipment

Paid

Processing

Awaiting Processing

Shipped

Paid

Shipped

Delivered

Ready for Pickup

Cancelled

Cancelled

Refunded

N/A

On Hold

Not Supported

*ShipStation checks both the Payment Status and Fulfilment status to determine the order status mapping.

Sent with Shipment Update

Field

Sent to Marketplace?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Red X mark. Unsupported feature. No.

Service

Red X mark. Unsupported feature. No.

Carrier Fee

Red X mark. Unsupported feature. No.

Note to Buyer

Red X mark. Unsupported feature. No.

Item Information

Red X mark. Unsupported feature. No.

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Additional Details about the Ecwid Integration

  • ShipStation will only import orders for physical products, and will not import digital products, or any product that is set to not require shipping.

Ecwid Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

My Ecwid store is updating without any errors, but no orders are importing.

This typically means that ShipStation is able to contact your store successfully, but no orders are importing either because all the products are digital, or because the orders do not require shipping.

This can occur if you do not create shipping methods in your Ecwid store that your customer can select at checkout. Without a shipping method, a customer won't be able to enter a Ship To Address and the created Ecwid order will not require shipping.

Review Ecwid's Choosing the right shipping strategy for your store article for advice on creating shipping methods.

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

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