How to add a Rithum (formerly ChannelAdvisor) account to ShipStation, what features are available, other need-to-know details, and troubleshooting tips.
Our Rithum (formerly ChannelAdvisor) integration provides features like automation rules to alert you about high-value orders and one-click return management. Sharpen your ecommerce order-fulfilment process with ShipStation and Rithum.
Don't yet have an account? Request a demo of the full Rithum platform.
Connection Requirements:
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An active account with Rithum.
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Your Profile ID and Product Identifier information.
Order Import Requirements:
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Include a Ship To address.
To connect your Rithum account to ShipStation:
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Log in to your Rithum account.
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Go to your Account Authorization page.
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Expand the Account List.
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Copy the Profile ID for the account you want to link to ShipStation.
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Select the Rithum tile.
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Paste the Rithum Profile ID into the requested field and choose a product identifier.
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Click Test Connection.
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Back on the Account Authorization page in Rithum, you should see a developer named ShipStation - ShipStation. If you don't see that developer, refresh the page.
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Under Actions for the ShipStation - ShipStation developer, click Allow Access.
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Back in the connection window on ShipStation, click Connect.
After you've completed the connection steps, the store's Settings page will open. You can adjust your store-specific settings like branding and customer notifications, if you wish. Or click Save to close.
If you have multiple Rithum profiles, repeat the steps above to create a Rithum store for each profile you want to handle through ShipStation.
The ShipStation integration with Rithum supports the following standard features:
The ShipStation integration with Rithum allows for the following additional features:
|
Feature |
Description |
|---|---|
|
Deliver By Date |
Set a delivery date for the recipient to see during checkout. This date will automatically import into ShipStation’s Deliver By Date field. |
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Displays Rithum Inventory counts |
ShipStation can display Rithum inventory stock count in the order details, as long as Rithum is set as the Inventory Source for your Ship From Location. |
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Tags orders based on Distribution Centre |
ShipStation will automatically tag Rithum orders based on the Distribution Centre for the order. To use this feature, you must first create a tag with a Tag Name that matches the Distribution Code for your Rithum Distribution Centre. By default, ShipStation will only import orders if all the products have the same distribution centre to prevent duplicate shipments with other Rithum integrations. Contact ShipStation Support if you wish to change this setting and import all orders. When the Rithum store is set to import all orders, any order containing items from more than one distribution centre will include their respective distribution-centre tags. |
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Imports Dimensions |
When importing orders, ShipStation will attempt to pull the product dimensions from Rithum and use that as the Size for the order. This setting only affects single-item orders with a quantity of one. |
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Imports Ship By Date |
Rithum can import a Ship By Date. |
In addition to the features listed above, you can enable the following settings for your ChannelAdvisor store via the ShipStation User Success team.
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Feature |
Description |
|---|---|
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Custom Fields |
Map up to three Custom Fields for a ChannelAdvisor store. Available custom fields:
|
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Import 'Pending Shipment' orders as Pending Fulfilment |
ShipStation will import ChannelAdvisor orders in the Pending Shipment status as Pending Fulfilment. If this setting is not enabled, Pending Shipment orders will not import into ShipStation until they enter a supported status. |
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Import 'Deposited' orders as Awaiting Shipment |
ShipStation will import ChannelAdvisor orders in the Deposited status as Awaiting Shipment. If this setting is not enabled, Deposited orders will not import into ShipStation until they enter a supported status. |
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Import Item Options |
If enabled, ShipStation will import all Attributes as item options for ChannelAdvisor orders. |
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Import only Variant Attributes |
If enabled, ShipStation will import only variant Attributes as item options for ChannelAdvisor orders. |
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Import both Bundle and Bundle Components as Line Items |
If enabled, ShipStation will import both the main bundle product and all the bundle components as separate line items. If this setting is not enabled, ShipStation will only import the main bundled product. |
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Import only Bundle Components as Line Items |
If enabled, ShipStation will import the bundle components of a bundled product, but not the main bundle product itself. If this setting is not enabled, ShipStation will only import the main bundled product. |
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Fulfilment Type Filter |
By default, ShipStation will only import ChannelAdvisor orders if the order is set to be fulfilled by the account holder, and will skip over FBA orders or orders in multiple distribution centres. At your request, we can disable this filter so that all ChannelAdvisor orders import into ShipStation. |
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If you have multiple country profiles for your ChannelAdvisor account, you'll need to create a ChannelAdvisor store connection for each specific profile.
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When manually marking orders as complete, ShipStation will only submit the tracking number (no carrier or service) to ChannelAdvisor.
Here are some common issues experienced by users, potential causes, and available troubleshooting tips.
|
Issue |
How to troubleshoot or resolve |
|---|---|
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Error: Carrier/class lookup failed |
This error message means that the carrier or class codes ShipStation is submitting to ChannelAdvisor have not been registered in your ChannelAdvisor account yet. These shipment updates cannot be sent to ChannelAdvisor. Review ChannelAdvisor's article about their shipping carrier options to learn how to add a new shipping carrier. NOTE: You must also be logged in to Channel Advisor's support page to view. Download the attached file at the bottom of this article to see a complete list of the ChannelAdvisor carrier and class codes. The file contains two tabs:
If the carrier you use is not on this list, please contact ShipStation Support and they will provide you with the necessary carrier/class codes, if available. |