Bandcamp

How to add a Bandcamp store to ShipStation, what features are available, other need-to-know details, and troubleshooting tips.

Bandcamp is a global music community where fans can discover and connect with artists and labels, and directly compensate them for their work. Connect your Bandcamp account to ShipStation to manage all of your merchandise orders and streamline your shipping process. ShipStation will automatically notify your Bandcamp account with each order's shipment details.

Bandcamp Requirements

Connection Requirements:

  • An active Artist account with Bandcamp.

  • Bandcamp username, password, and auto-generated URL

Order Import Requirements:

  • Contain a physical product that needs to be shipped.

Connect a Bandcamp store to ShipStation

To connect your Bandcamp store to ShipStation:

  1. Log in to your Bandcamp account.

  2. Go to your Settings.

  3. Select the ShipStation tab. If you do not see the ShipStation tab, please contact Bandcamp at support@bandcamp.com to enable the integration.

  4. Select the Bandcamp tile.

    Bandcamp logo. Button that reads, Connect
  5. Copy the Username, Password, and auto-generated URL from Bandcamp and paste them into the expected fields in ShipStation.

    Connect Bandcamp Store pop-up form with credential fields highlighted
  6. Click Connect.

After you've completed the connection steps, the store's Settings page will open. You can adjust your store-specific settings like branding and customer notifications, if you wish. Or click Save to close.

Available Features for Bandcamp Integration

The ShipStation integration with Bandcamp supports the following standard features:

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Additional Details about the Bandcamp Integration

  • ShipStation will only import products that require shipping. No digital orders or products will be imported.

  • If you have multiple stock locations in Bandcamp, the item warehouse location will be populated in Custom Field 1 on your order in ShipStation. Learn more about setting up multiple locations in Bandcamp.

Bandcamp Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

The Order Date in ShipStation is different than the Order Date in Bandcamp.

This usually occurs because the Bandcamp server is using a different timezone than the timezone set in the store's settings in ShipStation, which causes the Order Date to be thrown off when converting the timestamp based on time zone.

Update the store's settings so that the store is using the same timezone as the server your Bandcamp store is hosted on.

Orders placed late in the day are not importing into ShipStation.

Similar to the issue above, this typically occurs because the Bandcamp server is using a different timezone than the timezone set in the store's settings in ShipStation, which causes our import process to inadvertently skip ahead.

Update the store's settings so that the store is using the same timezone as the server your Bandcamp store is hosted on.

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.