Alibaba

Alibaba.com is a one-stop platform that reduces the barriers to starting, running, and growing an ecommerce business. Everything small- and medium-sized businesses need to source and sell locally and globally can be found on Alibaba.com, including payment, logistics, and trade data verification services.

Alibaba Requirements

Connection Requirements:

  • An active account with Alibaba.

  • Set Authorization timeframe for store connection

Order Import Requirements:

  • Must include a Ship To address.

Connect an Alibaba store to ShipStation

To connect your Alibaba store to ShipStation:

  1. Select the Alibaba tile.

    alibaba_tile.png
  2. From the pop-up, click the link in the first step and select an Authorization time preference.

    alibaba_setup_PU.png

    Click Authorize and return to ShipStation.

  3. Click Connect to finish the process.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features for Alibaba Integration

ShipStation's integration with Alibaba supports the following standard features:

Additional Features for Alibaba

ShipStation's integration with Alibaba allows for the following additional features:

Feature

Description

Custom Authorization Length

You have the freedom to choose the length of your own authentication tokens, including 1, 3, and 6 month periods. You will need to reconfigure and choose a new length after the preexisting token expires.

Proof of Shipment

ShipStation will send a document style “image” to Alibaba.com prior to every shipment notification. This record is kept by Alibaba.com for fraud review and reconciliation.

Custom StatusesCustomer EmailsCustomer Phone NumbersRequested ServicePayment MethodDiscountsIdentifies Gift OrdersInternal NotesNotes from BuyerOrder WeightItem WeightItem ImagesItem OptionsItem Warehouse LocationStatus UpdateTracking NumberCarrierServiceCarrier FeeNote to BuyerItem Information

Additional Details about the Alibaba Integration

  • One shipment per order. You cannot split orders into multiple shipments.

  • Alibaba does not require a postal code to exist in the shipping address on their orders.

Custom StatusesCustomer EmailsCustomer Phone NumbersRequested ServicePayment MethodDiscountsIdentifies Gift OrdersInternal NotesNotes from BuyerOrder WeightItem WeightItem ImagesItem OptionsItem Warehouse LocationStatus UpdateTracking NumberCarrierServiceCarrier FeeNote to BuyerItem Information