If you have items from multiple orders you wish to combine into a single shipment, use the Combine Shipments option.
Combine Shipments allows you to combine items from separate orders into a single shipment while maintaining the integrity of each order for accurate record keeping. This is so ShipStation can accurately communicate shipment statuses and tracking numbers back to your selling channels for each order.
Orders MUST BE COMBINED IN THE AWAITING SHIPMENT STATUS before you create any labels.
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If you need to combine orders and you have already created a label for one of the shipments, you must VOID the label for that shipment first. This order will then move back into the Awaiting Shipment status.
Use Case: Perhaps you created a label and then realized afterwards that the shipment needed to be combined with another shipment.
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Once the first label is voided, you can then combine items from the orders into a single shipment and create a new label.
Before You Combine Orders!
Not all selling channels support the shipment update we send after an order has been combined.
At this time, orders combined in ShipStation for Amazon, OpenSky, SellerActive, or TradeGecko will not update correctly on the selling channel, and so we do not recommend combining orders from these selling channels in ShipStation. If you have done so, you will need to manually update the selling channel with your shipment information. See our Integrations Guide for more information.
To ship all items from separate orders together:
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Select the orders you wish to ship together in the Orders grid.
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Click Other Action and choose Combine Shipments.
If the orders have different Ship To addresses, choose which address to ship to.
ShipStation will create a combined shipment in the Awaiting Shipment status that includes the items from both orders.
Orders Tab:
Order Details:
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Configure the shipping options and create a label like you would for any other shipment.
Any packing slips or pick lists you print for the combined shipment will include the item information from both orders.
If you want to ship only some of the items in each order together, first use the Split into Shipments process to split the items you will not include in the combined shipment into their own shipment. You can then use the above steps to combine the remaining items into a single shipment.
ShipStation also provides Combine Order Alerts to let you know when orders import and can potentially be combined. These alerts appear in a red bubble on your profile icon in the top right of your ShipStation screen.
For a combine order alert to appear, two or more orders must have both a matching customer ID and Ship To address.
Revert or "uncombine" shipments you have previously combined within ShipStation.
If you need to make this change:
The first step moves the combined items to a separate shipment that can then be removed from the order.
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Click either of the combined order numbers to open the Order Details screen.
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Make note of which item(s) were combined.
Combined items have a call-out indicating the original order from which they were combined, such as *from SH600002 .
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Click Split Ship.
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Click the Shipment drop-down menu for the combined item(s) and select a new shipment to move them to. New shipments are indicated by (creates new), such as Shipment 2 (creates new).
Be sure to select the new shipment from the drop-down menu for all of the combined line items that you are uncombining.
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Click Save.
The order details screen will update with the items in a new shipment.
You can now remove the shipment containing the combined items from the order.
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Click either of the combined order numbers to open the Order Details screen.
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Select the shipment you wish to remove. Then, click Remove shipment.
Combined shipments have a call-out indicating the original order from which they were combined.
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Verify that you wish to remove the shipment from the current order by clicking the Remove shipment button.
This action uncombines the items from the order you have open and reverts the items to their original order. Notice that when you close the Order Details window, the orders return to their separate state.
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Orders containing combined shipments will no longer be updated by the marketplace.
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ShipStation will notify the marketplace for each individual order separately, but the customer notification emails will be combined into a single email that lists all the products in the combined shipment.
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ShipStation will use the default email template assigned to the store, even if all of the individual orders were set to use a different template.
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If using the [Order Number] field replacement for Label Messages, Packing Slips, or Email Templates, ShipStation will use the Order Number for the first order that was created.