Chronopost

Chronopost is the #1 express delivery parcel service in France. ShipStation's integration with Chronopost supports domestic delivery (including to French territories) and international delivery.

To create an account with Chronopost, visit the Chronopost sign up page.

Chronopost Requirements

Connection Requirements:

  • An active account with Chronopost.

  • Your Chronopost account number.

  • A Chronotrace Code.

    You will use your Chronotrace code as your account password in ShipStation. Contact your Chronopost account manager to request the Chronotrace Code to your account.

Connect a Chronopost Account to ShipStation

To connect your Chronopost account to ShipStation:

  1. Select the Chronopost tile and click Connect.

    ChronopostConnectionTile.png
  2. Enter your Chronopost Username and Password.

  3. Click Connect.

Chronopost Available Features

ShipStation's integration with Chronopost supports the following standard features:

Chronopost Additional Features

ShipStation's integration with Chronopost allows for the following additional features:

Feature

Description

Labels charged upon label creation

Your Chronopost account is charged when you create the label, not when they are scanned.

Carrier Insurance

You may add Carrier Insurance to your Chronopost shipments in ShipStation. However, currently the estimated rate you see for the label will not include the additional fee for the added insurance.

Void labels

You can void Chronopost labels in ShipStation. However, Chronopost can take up to one hour to update and allow a label to be voided once created. If you attempt to void before this, you may receive an error. To resolve the error, wait one hour and attempt to void the label again.

Labels voided in ShipStation cannot be used to dispatch a parcel. Voided labels cannot be reactivated.

Labels not used within 2 months of creation are no longer valid.

Customs forms

  • Chronopost includes customs declarations directly on the label.

  • Chronopost submits customs electronically for all international shipments except for those with a Ship From Location in the Schengen area.

Label messages

Chronopost supports 2 label message fields: Sender and Recipient Ref.

Domestic ShippingInternational ShippingElectronic Customs SubmissionReturn LabelsEstimated RatesCarrier InsuranceTrackingAutomatic TrackingEnd of Day (PDF)Label BrandingLabel MessagesMulti-package ShippingMultiple Accounts

Chronopost Integration Notes

  • The rates you see in ShipStation are estimated rates. The actual rates billed to your Chronopost account may vary somewhat based on the actual weight, dimensions, and declared value (if insurance is added) of the parcel.

  • Chronopost charges €3.95 for residential delivery. ShipStation cannot currently determine if an address is residential or commercial, therefor all validated domestic addresses show the commercial icon Validated Commercial Address icon: Green office building with white squares as windows in ShipStation.

  • If using the 8.5"x11" label format, the borders of the label may not print as expected. However, you can still use the label as all required data will still be included.

  • Chronopost does not support third-party billing.

Chronopost Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

Error when attempting to void a label: Cette étiquette n'est pas encore annulable, veuillez réessayer dans un instant.

It can take Chronopost up to one hour to update and allow you to void a label. If you receive this message when attempting to void a label, wait one hour and try again.

Domestic ShippingInternational ShippingElectronic Customs SubmissionReturn LabelsEstimated RatesCarrier InsuranceTrackingAutomatic TrackingEnd of Day (PDF)Label BrandingLabel MessagesMulti-package ShippingMultiple Accounts