Chronopost is the #1 express delivery parcel service in France. ShipStation's integration with Chronopost supports domestic delivery (including to French territories) and international delivery. For international delivery, ShipStation submits customs declarations for each shipment electronically.
To create an account with Chronopost, visit the Chronopost sign-up page.
Connection Requirements:
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An active account with Chronopost
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Your Chronopost account number and password
Your Chronotrace Code is Your Account Password
You will use your Chronotrace code as your account password in ShipStation. Contact your Chronopost account manager to request the Chronotrace Code for your account.
ShipStation's integration with Chronopost supports the following standard features:
ShipStation's integration with Chronopost allows for the following additional features:
|
Feature |
Description |
|---|---|
|
A4 Drop-off Labels |
You can create an A4-sized (210 x 297 mm, close to 8.5" x 11") label where proof of drop off and drop-off instructions are provided as a tear-off element. |
|
Labels charged upon label creation |
Your Chronopost account is charged when you create the label, not when the label is scanned. |
|
Carrier insurance |
Estimated rates in ShipStation do not include carrier insurance fees. |
|
Void labels |
You can void Chronopost labels via ShipStation. However, Chronopost can take up to one hour to update and allow a label to be voided once created. If you attempt to void before this, you may receive an error. To resolve the error, wait one hour and attempt to void the label again. Labels voided via ShipStation cannot be used to dispatch a parcel. Voided labels cannot be reactivated. Labels not used within two months of creation are no longer valid. |
|
Supports Pickup Relay |
If your customer selects the Pickup Relay option during checkout, the order will import with the drop-off location as the recipient address. Select a supported Chronopost service when you configure the shipment and create the label normally. |
|
Customs forms |
|
|
Label messages |
Chronopost supports two label message fields: Sender and Recipient Ref. |
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The rates you see returned by ShipStation are estimated rates. The actual rates billed to your Chronopost account may vary somewhat based on the actual weight, dimensions, and declared value (if insurance is added) of the parcel.
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Chronopost charges €3.95 for residential delivery.
ShipStation cannot currently determine if an address is residential or commercial, therefore all validated domestic addresses show the commercial icon
in ShipStation. -
If using the 8.5"x11" label format, the borders of the label may not print as expected. However, you can still use the label as all required data will still be included.
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Chronopost does not support third-party billing.
Here are some common issues, potential causes, and troubleshooting tips.
|
Issue |
How to troubleshoot or resolve |
|---|---|
|
Error: Cette étiquette n'est pas encore annulable, veuillez réessayer dans un instant. |
What it means: It can take Chronopost up to one hour to update and allow you to void a label. What to do: If you receive this message when attempting to void a label, wait one hour and try again. |